Privacy Notice

Effective Date 28 February 2026

Who we are and what we do? 

This website is operated by Simple View, part of Granicus Firmstep Limited, in partnership with Phylum Forge Limited trading as Data Thistle Limited. It is monitored by Waltham Forest Council.

It delivers a ‘what’s on’ in Waltham Forest guide and includes information about places and venues of interest to visit in the borough. It can include some helpful guidance, information and resources to support users of the site, such as how to travel to the borough. 

This website contains hyperlinks to and from third party websites. These websites operate fully independently from us and we cannot accept any responsibility or liability for the privacy practices of such third parties nor the availability of these external sites or resources. The appearance of such links on our website is not an endorsement. Should you use any of these websites, such use is at your own risk, and we would recommend that you review their respective privacy policies and terms of use.

 

How to contact us

If you have questions regarding this service or our privacy practices, you can contact us by email or in writing at the address below:

Waltham Forest Council, c/o: Culture Team, Waltham Forest Town Hall, Forest Road, Walthamstow E17 4J

Or via email at culture@walthamforest.gov.uk

 

What information will we collect about you?

We do not automatically capture your personal information when you visit our website unless the information is volunteered by providing your personal information when you access or use the service.

Non-personal information

You can use our website without disclosing personal data.

We only use non-personal information to:

  • Make the website as responsive to your needs as possible
  • Know how you use the site, using cookies and page tagging techniques to help us improve the website and its performance

Personal information

You may wish to submit personal information to us by using an online form or by signing up to our newsletter. In doing so, you are consenting to that information being used is for the purpose of that service. All our employees, service providers and processors who have access to, or process your personal data are obliged to respect your confidentiality. 

 

Why we need your information and how we use it?

We only collect personal data when you:

  • Complete an online ‘Submit your event’ form: This is subject to Data Thistle’s Terms & Conditions. To submit an event for consideration for listing on this site, you must first create a free account on Data Thistle’s platform with your first name, last name and email address, for verification purposes. Once you have an account, you can submit events. The detail of the event includes date, times and location of the event, contact details, plus copy and images describing the event and information and links on how to book a place. The details about the event will be processed by Data Thistle. Submitting an event does not guarantee listing on the Discover Waltham Forest website. It is subject to checks by the system and/or authorisation by the team operating and managing the website.To manage consent, please refer to  Data Thistle’s Terms & Conditions. You may close your user account at any time. Please follow the instructions at https://www.datathistle.com/close/ and once your request is complete, your data/details will be removed from our systems. Read the full terms & conditions

 

  • Mailing lists and e-newsletters: You can sign up, using your email address, to be added to our mailing list or to receive our e-newsletters. When you sign up for our mailing list or e-newsletters, we always check that the lists are up to date and that you have given consent for your personal data to be shared. You can update your subscriptions, modify your password or email address, or stop subscriptions at any time by clicking here to manage your subscriber preferences. If you have questions or problems with the please visit subscriberhelp.govdelivery.com[AJ1] 

We may use tracking tools to see if our emails are opened and which links people click. This helps us to improve our email marketing campaigns and the relevancy of content to you.

Granicus Firmstep Limited will be used for storing details about consent and marketing materials, see this link for Granicus’ own privacy policy.

 

The lawful basis for the processing

We only use your personal data with your consent when you:

  • Complete an online 'Submit your event' form

  • Send us an email directly

  • Sign up to our e-newsletter

You can update your subscriptions, modify your password or email address or stop subscriptions at any time by clicking here to manage your subscriber preferences. If you have questions or problems please visit subscriberhelp.govdelivery.com

 

Who your information will be shared with (if applicable)

Information will not be passed onto third parties unless you grant permission. The information will only be used for the purpose it was collected for.

We may pass your details on to third party service providers who are contracted by us to deliver services on our behalf while dealing with your request. These third parties are obliged to keep your details securely and will use them only to fulfil the request.

Where we reasonably believe you are or may be in breach of the law (for instance, because content you send amounts to harassment or is defamatory), we may use your personal data to inform relevant third parties such as your email/internet provider or law enforcement agencies about the content.

 

How long we will keep your information

  • For accounts created on Data Thistle:

Old accounts which have been inactive for a period of 2 years or more (not signed in) are notified by email. If the account holder chooses not to log back into the account within 28 days, the account with associated personal data will be deleted.

  • For events data submitted on Data Thistle:

Aggregated event data only will be held indefinitely e.g. type of event (music, theatre, comedy), date, location. Data Thistle is building a cultural record of the UK via this data, and live event listings and aggregated data are publicly available from multiple sources.

  • For e-Newsletters:

We will hold your data for as long it’s needed for the activity or service that we provide to you. For details on the marketing and e-newsletters privacy notice please click here.

You can update your subscriptions, modify your password or email address, or stop subscriptions at any time by clicking here to manage your subscriber preferences. If you have questions or problems with the please visit subscriberhelp.govdelivery.com 

Security

We will take appropriate technical and organizational measures to ensure a level of security appropriate to the risk that could be encountered via the use of our website and taking into account the likelihood and severity those risks might pose to the rights and freedoms of our website visitors and customers.

In particular, we will take precautions to protect against the accidental or unlawful destruction, loss or alteration, and unauthorized disclosure of or access to the personal data transmitted, stored or otherwise processed by us.

Please be aware that, while we make the security of our website and your personal data a high priority, no security system can prevent all security breaches. When you choose to share your personal data with us, you accept the aforesaid and provide your information at your own risk.

 

Modifications to the Privacy Notice

We may modify this Privacy Notice at any time without any prior notice to you and will post the revised Privacy Notice on the Service. Your continued access or use of the Service after such time will constitute your acceptance of the revised Privacy Notice. We therefore recommend that you periodically review this page.